Veröffentlicht am
10.06.2026
September 11, 2026

The 7 best AI phone assistants 2026

One in three calls to small businesses goes to voicemail – and most customers do not try a second time. AI phone assistants solve this: they answer around the clock, hold real conversations and deliver everything you need for the callback. We compared the best-known tools on the market, from the simple add-on for tradespeople and field service to the enterprise solution for large contact centres.

Person driving a screw into wood with a cordless screwdriver, with a mobile phone lying on the wood showing an incoming call
KI hat bei diesem Beitrag mitgeholfen – aber am Ende sitzen bei uns immer noch Menschen hinter dem Schreibtisch und haben alle Informationen geprüft. Dennoch: Alles hier versteht sich als allgemeine Information, nicht als Rechtsberatung im Einzelfall.

Die wichtigsten Fragen im Überblick

What is an AI phone assistant and how does it work?

An AI phone assistant answers incoming calls automatically, understands the request in natural language and responds flexibly. The systems record callback requests, answer recurring questions, forward calls to the right contacts or book appointments. At the same time, precise call notes and transcripts are created and flow straight into the company network.

Which AI phone assistant suits my company?

The choice depends on the size of the business, the industry and the software already in place. Small businesses in the skilled trades and services are usually best served by a directly integrated add-on such as clockin. If you want to boost sales and call customers proactively, Callioo is the answer. Large call centres handling millions of calls, by contrast, head straight for enterprise solutions such as Parloa.

AI phone assistant Suitable for Price Special features
clockin AI phone assistant For doers: skilled trades, hospitality, practices and mobile teams From €35/month 24/7 call answering, call summaries, urgency detection, custom configuration, integration into the clockin Office Center
Callioo Sales teams and companies with a high volume of leads From €180/user/month Outbound calls, lead qualification, lead scoring, automated outreach and sales automation
Parloa Large companies and contact centres On request Scales to millions of conversations, real-time monitoring, assist function for employees, CRM and contact centre integration
fonio.ai Companies looking for an AI switchboard with a multilingual presence From €85/month Natural conversation flow, automatic appointment booking, multilingual conversations, CRM integrations, knowledge base
FlowLyne Companies with standardised phone processes From €0.30/minute No-code builder, custom conversation logic, calendar integration, ticket creation and automatic caller identification
goai Companies in the DACH region with custom processes and system integrations Custom, based on scope Over 50 languages including dialect recognition, deep integration into CRM, ERP, shop systems and ticketing systems, inbound & outbound calls, full-service support
telfo.ai SMEs, practices, tax firms and service providers From €79/month Virtual secretary, appointment booking, outbound calls, industry-specific AI phone solutions

The top providers compared

1. clockin AI phone assistant

If you are standing on the job site, laying a table or treating a patient, you simply cannot pick up the phone. This is exactly where the clockin AI phone assistant comes in: you switch it on directly in the familiar clockin Office Center and it is ready to go in under three minutes.

The AI answers calls in your company's name, holds real conversations, asks follow-up questions and filters out what really matters. Urgent emergencies are recognised, spam goes in the bin. What is left sits in the Office Center as a clean summary, transcript and audio recording, linked to the right project or employee.

If you already use clockin for team communication or time tracking, the AI phone assistant is a seamless extension: all call information ends up where the team already works.

If clockin is new to you, this is your way into a complete Office Center: time tracking, team communication, project documentation and AI telephony then run from a single interface instead of being spread across several tools.

Key features at a glance: 

  • Full Office Center integration: calls, transcripts and audio recordings automatically end up where the team already works – linked to time tracking, projects and team communication.
  • Urgency filter: spots genuine emergencies immediately and sorts out spam calls on its own.
  • Custom greeting: company name, preferred form of address (informal or formal) and tone of voice can all be set flexibly.
  • Call summaries at the touch of a button: no typing things up by hand, every request reaches the team structured and instantly available.
  • Quick setup without IT: ready to go in less than three minutes, directly in the Office Center.
  • Available 24/7: the assistant reliably takes every call outside opening hours, at weekends and on public holidays too.

Price: from €35/month

Ideal for: businesses without a secretary, where the boss or master craftsman cannot answer the phone while working.

Try free for 14 days and never miss a call again.

2. Callioo

Callioo takes a different route: it is not an assistant for simply picking up the phone, but an AI CRM for active outbound sales. The software takes over the tedious pre-qualification of leads. The AI calls potential customers, filters out genuine interest and in the end hands only the deal-ready contacts to the sales team.

Key features at a glance: 

  • Active lead qualification: handles the entire initial approach and cold calling of data records fully automatically.
  • Intelligent lead scoring: calculates the best times to call and rates buying interest for the sales team.
  • Real-time alerts: sends push notifications for hot leads straight to the salespeople's smartphones.

Price: from €180 per user/month

Target group: sales teams that want to automate their cold calling and lead qualification.

3. Parloa

Parloa is the heavyweight in this comparison. The enterprise platform is designed for huge contact centres and hotlines that handle millions of conversations a year. Alongside telephony, the system also bundles chat and messaging. Thanks to strong certifications (ISO 27001, SOC 2), Parloa is the established choice in heavily regulated industries in particular.

Key features at a glance: 

  • Massive scaling: processes millions of calls in parallel and offers live analytics of user behaviour.
  • Live AI coaching: supports human agents during the call in real time with suggested wording and information
  • Model freedom: allows AI language models and text-to-speech providers to be swapped flexibly as needed.

Pricing: on request only

Target group: corporations, banks, insurers and large customer service centres.

4. Fonio.ai

The Austrian company fonio.ai is an established provider in the DACH market. The tool offers an AI-powered switchboard with a broad feature set.

The most important features at a glance: 

  • Direct calendar booking: enters appointments into existing Google or Microsoft calendars.
  • Multilingual support: offers more than 22 voices and speaks 25 languages, with the option to switch mid-conversation.
  • Live handover to a human: brings in employees when the AI reaches its limits on complex questions.

Price: from €85/month

Target group: companies looking for a pure AI switchboard with a multilingual presence and prepared to budget more each month for it.

5. FlowLyne

FlowLyne follows the "do it yourself" principle. The no-code builder can be via web interface. The tool is developed especially for car dealerships and workshops, where very similar, standardised requests come in every day.

Key features at a glance: 

  • No-code web interface: your own conversation logic, queries and workflows can be set up with a few clicks.
  • Caller identification: identifies the customer via phone number lookup before the first ring.
  • Automatic ticketing: creates a task in the internal support or CRM system immediately when a problem is unresolved.

Pricing: from €0.30/minute

Target group: self-employed people and businesses looking for maximum flexibility.

6. goai

goai is an Austrian provider of custom-built AI phone assistants with personal support. Instead of leaving customers alone with the setup, the team develops the agent together with the business and embeds it deeply into the existing systems.

Key features at a glance: 

  • Full-service support: custom development of the agent, integration with existing systems and ongoing optimisation
  • Deep integration: CRM, ERP, shop systems (Shopify, Shopware, WooCommerce), ticketing and inventory management systems as well as custom software.
  • Over 50 languages including dialect recognition as well as inbound and outbound calls.
  • GDPR-compliant, EU-hosted, on-premise on request.

Price: custom, based on integration scope, processes and call volume

Target group: companies in the DACH region with custom processes and system integrations

7. telfo.ai

telfo.ai focuses specifically on tax firms, medical practices and local service providers. The stated goal: to cut the need for callbacks by up to 80%. The AI answers questions about opening hours, prices or delivery status right there on the call, so employees have to pick up the phone less often.

Key features at a glance: 

  • Ready-made industry profiles: tailored conversation logic specifically for hotels, property management, doctors and lawyers.
  • Digital front office: works on request as a full, permanent replacement for a human receptionist.
  • Active reminders:  customers on its own initiative to remind them of appointments or follow up on important information.

Pricing: from €79/month

Target group: medical practices, tax firms and property management companies

Conclusion: which AI phone assistant suits whom?

The market for AI phone assistants has grown considerably in recent years, and the differences between providers are substantial. If you want a simple assistant you can use straight away in a mobile business and do not want to set the solution up separately, clockin as an integrated add-on is the ideal fit. If you need a standalone AI switchboard with a multilingual presence and a broad feature set, and can plan for a higher budget, fonio.ai is an established provider. Sales teams that want to automate outbound calls will find the right approach in Callioo. For enterprise structures with high call volumes and complex integrations, Parloa remains the right choice.

One thing applies to every business: every call that goes unanswered is a lost job. The technology to prevent that is affordable today, quick to set up and works reliably, whether a business has three employees or three thousand.

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